Refund Policy
This policy covers what you pay Viissue directly: subscriptions, sale passes and usage fees. Purchases from sellers on stores built with Viissue, such as EstateMate, follow that store’s own policy.
Subscriptions
You can cancel any time. Your plan stays active until the end of the period you’ve paid for, and it won’t renew after that. We don’t refund partial periods or renewals that have already been charged.
If we raise your plan’s price, we email you at least 30 days before it applies, so you can cancel before you’re charged the new price. See the Terms of Service.
If your first purchase of a plan isn’t right for you, tell us within 14 days and we’ll refund it in full.
Sale passes
An unused sale pass can be refunded in full within 30 days of purchase. Once a pass has been used for a sale, it can’t be refunded.
Usage fees
Fees charged per transaction, such as the fee on an online sale, are returned automatically when that transaction is refunded. Card processing charged by the payment network isn’t refundable.
Billing mistakes
If you were charged twice or charged in error, we’ll refund it in full.
How to ask
Email help@viissue.com from the address on your account. Approved refunds go back to the original payment method and usually appear within 5 to 10 business days.